Closing date: 30 June 2025<span style="font-size: 18px; font-family: segoe-ui, Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, Noto Sans, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji; color: rgb(15, 23, 42)">An exciting new opportunity for a confident salesperson to spark new client relationships, drive business growth and deliver outstanding first impressions. Who are we?SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors, including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.LocationThis position is based at our head office in Plymouth.The roleAre you passionate about creating great first impressions and driven by results? We’re looking for a proactive and personable New Client Growth Advisor to join our team.In this outbound-focused role, you’ll be the first point of contact for prospective clients, reaching out to new leads and introducing them to our services. Working closely with our customer service team, your goal is to convert leads into bookings, nurture relationships and identify opportunities to grow our client base. This is a key sales position where every call counts. You’ll use your exceptional communication and sales skills to engage potential clients, understand their needs and ensure a smooth, attentive booking experience right through to the point of sale.If you’re confident on the phone, thrive in a target-driven environment and genuinely care about delivering excellent customer experiences, we’d love to hear from you.Customer service<ul><li>Always follow SSG’s friendly and professional customer service approach.</li><li>Ask the right questions to identify your customer’s needs.</li><li>Anticipate your customer’s expectations and always aim to exceed them by giving proficient advice.</li><li>Maintain a solid knowledge of our services on offer.</li><li>Up- and cross- sell across our full range of services.</li><li>Communicate effectively and efficiently with your colleagues in the technical and customer service teams.</li><li>Professionally deal with any complaints and turn them into opportunities wherever possible.</li></ul>Sales:<ul><li>Maximise opportunities for sales arising from every phone call you make.</li><li>Achieve sales targets and KPIs.</li><li>Engage with sales initiatives identified by the sales, marketing and leadership teams.</li><li>Generate new sales opportunities through outbound calls and email activity.</li><li>Book qualified meetings for our ADVISOR membership and training services.</li></ul>Administration:<ul><li>Generate service proposals, consulting with internal experts as and when required.</li><li>Take and process bookings over the phone or via email. </li><li>Process payments in a safe manner.</li><li>Regularly update our customer database. </li><li>Flag any internal opportunities for improvement.</li></ul>Qualifications and experience:<ul><li>Proven experience in an outbound phone-based sales role.</li><li>The ability to self-manage a demanding workload whilst remaining focused on the task in hand.</li><li>A high level of care to act as an effective team player with drive, energy and passion to motivate self and fellow team members. </li><li>Excellent communication skills - both written and verbal - and attention to detail.</li><li>Good administration and IT skills.</li><li>A general ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement as part of a motivated team.</li></ul>This is a full-time role.To applyIf you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to laura.haylock@ssg.co.uk.

New Client Growth Advisor

Excellent opportunity for an ambitious health and safety professional, looking to inspire people and businesses to work safely and sustainably.Who are we?SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.LocationThis position is based out of our head office in Plymouth and will require some travel throughout the South West and potentially nationwide, balanced with a degree of home/flexible working.The role involves:<ul><li>Delivering training across a broad range of industry accredited awarding bodies (IOSH, IEMA, NEBOSH, PASMA), as well as SSG certified courses</li><li>Visiting client premises and work sites - undertaking reviews, work site inspections and incident investigations, and identifying appropriate, proportionate remedial actions</li><li>Supporting development of HSE policies and associated documentation, including risk assessments</li><li>Undertaking gap analyses - reviewing existing health and safety processes, risk assessments, supporting documentation and competence levels and identifying / reporting on areas where improvements in HSE management systems are required, including training needs</li></ul>We are looking for someone who:<ul><li>Has membership of IOSH </li><li>Has a broad range of industry experience</li><li>Has the ability to provide practical health and safety solutions to our clients across a range of sectors</li><li>Enjoys inspiring clients and delivering both training and consultancy services</li><li>Has excellent communication skills, both written and verbal</li><li>Is highly motivated to provide a superior customer service experience</li><li>Sets and attains high personal and professional standards&nbsp;</li><li>Is competent at delivering both face-to-face and online training</li></ul>Additionally beneficial but non-essential experience in:<ul><li>ISO 9001, 14001, 45001</li><li>Environmental management</li></ul>To applyIf you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to&nbsp;manuela.grossmann@ssg.co.uk.

We have an amazing opportunity available for a Senior Health and Safety Trainer / Consultant.

Senior Health and Safety Trainer / Consultant

Closing date: 30 June 2025<span style="font-size: 18px; font-family: segoe-ui, Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, Noto Sans, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji; color: rgb(15, 23, 42)">An excellent opportunity for an ambitious professional, looking to drive positive change whilst building meaningful client relationships.Who are we?SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors, including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.LocationThis position is based at our head office in Plymouth.The roleAs a Key Client Management Lead, you will build strong relationships with our top-spending clients, ensuring their needs are always met. You will apply your sales skills to generating new business, leading strategic sales campaigns and maximising all opportunities.You will also provide guidance and support to the rest of our Key Client team, dealing with the trickier enquiries and acting as a point of contact for our managers.Leadership<ul><li>Lead a team of Key Client Managers</li><li>Design and plan business development activities to support the achievement of company growth objectives</li><li>Develop and implement strategies to identify and secure growth with our key clients</li><li>Collaborate with internal teams to align business development efforts with overall company goals</li><li>Monitor market trends and competitor activities to identify potential opportunities and threats</li><li>Prepare and present regular reports on key client activities and outcomes to senior management</li><li>Conduct regular 1-2-1 meetings with team members</li><li>Provide coaching and feedback to help develop team members</li></ul>Account management:<ul><li>Manage a portfolio of high-spending clients, ensuring their training and consultancy needs are met</li><li>Build and maintain relationships with decision-makers</li><li>Identify opportunities for service improvements and proactively seek feedback</li></ul>Sales:<ul><li>Maximise sales opportunities and achieve targets</li><li>Identify opportunities for growth within your portfolio</li><li>Participate and / or lead sales initiatives identified by the marketing and leadership team</li><li>Up- and cross-sell across our full range of services</li><li>Communicate effectively and efficiently with colleagues across all teams</li></ul>Administration:<ul><li>Process training and consultancy bookings on our internal booking system</li><li>Generate complex service proposals, consulting with internal experts as and when required</li><li>Update and input records of all contact made on the CRM system</li><li>Provide training reports and/or produce a training matrix for clients</li><li>Monitor and follow GDPR requirements regarding record keeping and confidentiality</li><li>Assist with tender completion</li></ul>Qualifications and experience:<ul><li>Proven experience in a sales and customer service role</li><li>The confidence to work professionally with senior decision makers, establishing a level of trust from the start</li><li>The ability to self-manage a demanding workload, whilst remaining focused on the task at hand</li><li>The ability to act as an effective team player with drive, energy and passion to motivate self and others</li><li>Proven administration experience, competent in MS Word, Excel and Outlook</li><li>Excellent communication skills - both written and verbal - and attention to detail</li><li>General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement</li></ul>To applyIf you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to laura.haylock@ssg.co.uk.

Seeking a dynamic individual to lead the key client team

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