Closing date: 2 May 2025<span style="font-size: 18px; font-family: segoe-ui, Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, Noto Sans, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji; color: rgb(15, 23, 42)">A brilliant opportunity for a motivated individual to take the lead in nurturing high-value client relationships whilst driving strategic sales and growth across our services.Who are we?SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors, including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.LocationThis position is based at our head office in Plymouth.The roleAs a Key Client Manager, you will build strong relationships with our top-spending clients, ensuring their needs are always met. Additionally, you will apply your sales skills generating new business, leading strategic sales campaigns and making the making the most of every business development opportunity.Account Management<ul><li>Look after a portfolio of top-spending customers, ensuring their training and consultancy needs are met.</li><li>Build and maintain relationships with decision-makers.</li><li>Identify opportunities for service improvements and proactively seek feedback.</li></ul>Sales<ul><li>Maximise opportunities for sales arising from your key accounts.</li><li>Identify opportunities for growth within your portfolio.</li><li>Carry out business development activities with a focus on medium and large organisations (30+ staff).</li><li>Undertake prospecting / cold calling to generate new business.</li><li>Participate and/or lead sales drives identified by the Marketing and Leadership teams. </li><li>Lead / attend sales meetings with senior decision-makers of large organisations.</li><li>Achieve sales targets.</li><li>Up- and cross- sell across our full range of services.</li><li>Communicate effectively and efficiently with your colleagues in the technical and customer service teams. </li></ul>Administration<ul><li>Process training and consultancy bookings on our internal booking system.</li><li>Generate complex service proposals, consulting with internal experts as and when required.</li><li>Update and input records of all contact made on the CRM system.</li><li>Run training reports for clients. </li><li>Produce training matrix for clients.</li><li>Monitor and follow GDPR requirements in regard to record-keeping and confidentiality.</li><li>Assist with tender completion.</li></ul>Qualifications and experience:<ul><li>Proven experience in a sales and customer service role.</li><li>The confidence to work professionally with senior decision-makers, establishing a level of trust from the start.</li><li>The ability to self-manage a demanding workload whilst remaining focused on the task in hand.</li><li>The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members.</li><li>Proven experience in an administration role, competent in MS Word, Excel and Outlook.</li><li>Excellent communication skills - both written and verbal - and attention to detail.</li><li>General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement. </li></ul>This is a full-time role.To applyIf you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to laura.haylock@ssg.co.uk.

Key Client Manager

Excellent opportunity for an ambitious health and safety professional, looking to inspire people and businesses to work safely and sustainably.Who are we?SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.LocationThis position is based out of our head office in Plymouth and will require some travel throughout the South West and potentially nationwide, balanced with a degree of home/flexible working.The role involves:<ul><li>Delivering training across a broad range of industry accredited awarding bodies (IOSH, IEMA, NEBOSH, PASMA), as well as SSG certified courses</li><li>Visiting client premises and work sites - undertaking reviews, work site inspections and incident investigations, and identifying appropriate, proportionate remedial actions</li><li>Supporting development of HSE policies and associated documentation, including risk assessments</li><li>Undertaking gap analyses - reviewing existing health and safety processes, risk assessments, supporting documentation and competence levels and identifying / reporting on areas where improvements in HSE management systems are required, including training needs</li></ul>We are looking for someone who:<ul><li>Has membership of IOSH </li><li>Has a broad range of industry experience</li><li>Has the ability to provide practical health and safety solutions to our clients across a range of sectors</li><li>Enjoys inspiring clients and delivering both training and consultancy services</li><li>Has excellent communication skills, both written and verbal</li><li>Is highly motivated to provide a superior customer service experience</li><li>Sets and attains high personal and professional standards&nbsp;</li><li>Is competent at delivering both face-to-face and online training</li></ul>Additionally beneficial but non-essential experience in:<ul><li>ISO 9001, 14001, 45001</li><li>Environmental management</li></ul>To applyIf you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to&nbsp;manuela.grossmann@ssg.co.uk.

We have an amazing opportunity available for a Senior Health and Safety Trainer / Consultant.

Senior Health and Safety Trainer / Consultant

Closing date: 14 March 2025<span style="font-size: 18px; font-family: segoe-ui, Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, Noto Sans, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji; color: rgb(15, 23, 42)">A brilliant opportunity for a motivated leader to guide our key client relationships, empower positive change and champion sustainable, safe practices.Who are we?SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors, including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.LocationThis position is based at our head office in Plymouth.The roleAs a Membership and Consultancy Success Lead, you will head up a team that provides assistance to our Health, Safety, Employment Law and ISO members, ensuring that the service they receive exceeds expectations.Leadership<ul><li>Lead a team of Membership and Consultancy Success team members</li><li>Develop and implement strategies to identify and secure growth with our ADVISOR members</li><li>Collaborate with internal teams to align business development efforts with overall company goals</li><li>Prepare and present regular reports on membership and consultancy activities and outcomes to senior management</li><li>Conduct regular 1-2-1 meetings with team members</li><li>Provide coaching and feedback to help develop team members</li></ul>Customer service:<ul><li>Acting as primary contact for all members, directing incoming calls as appropriate or dealing with them yourself (if suitably qualified)</li><li>Anticipate the customer’s needs and ensure expectations are always exceeded</li><li>Offer and carry out service reviews with existing ADVISOR members</li><li>Assist with the completion of SSIPs or similar</li></ul>Sales:<ul><li>Identify sales opportunities when communicating with our members, up- and cross- selling as appropriate</li><li>Outbound calling to members to generate new business opportunities</li><li>Assist in booking service reviews and meetings</li><li>Maintain a flexible, positive, can-do attitude and go above and beyond to exceed our customers’ expectations</li><li>Arrange and/or attend sales meetings with prospective new members</li><li>Liaise with new and existing members regarding contracts</li></ul>Administration:<ul><li>Process training and consultancy bookings on our internal booking system</li><li>Liaise with our Service Support and Delivery teams, ensuring we deliver a first-class service all-round</li><li>Update and input records of all contact made on the CRM system</li><li>Run training reports for clients</li><li>Produce training matrices for clients</li><li>Produce proposals for new work and other administrative tasks relating to front-end sales</li><li>Monitor and follow GDPR requirements regarding record-keeping and confidentiality</li><li>Produce internal reports as required</li><li>Assist with tender completion</li><li>Support the integration and running of our SSIP scheme by completing administrative and advisory tasks as required</li></ul>Qualifications and experience:<ul><li>Proven experience in a sales and customer service role</li><li>Proven experience in an administration role, competent in MS Word, Excel and Outlook</li><li>Ability to self-manage a demanding workload, whilst remaining focused on the task at hand</li><li>The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members</li><li>Excellent communication skills - both written and verbal - and attention to detail</li><li>Sound knowledge of health and safety management systems, and an understanding of the basic HR requirements of an organisation</li><li>General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement</li></ul>This is a full-time role.To applyIf you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to laura.haylock@ssg.co.uk.

Join our Membership and Consultancy Success team

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