<p><strong>Sales and Customer Service Advisor</strong></p><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="315c91f2-c64d-49e2-acd5-5a08d52995fe" data-toc-id="315c91f2-c64d-49e2-acd5-5a08d52995fe">Who we are</h3><p>SSG Training &amp; Consultancy Ltd support businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats.</p><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="3f1633ed-398c-4c0a-a92f-89714d76f0d0" data-toc-id="3f1633ed-398c-4c0a-a92f-89714d76f0d0">Part of the Celnor Group</h3><p>Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.</p><p>While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.</p><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="b36df853-c81e-4c2a-8ae9-283f1870b110" data-toc-id="b36df853-c81e-4c2a-8ae9-283f1870b110">Job details</h3><p> As a Customer Service &amp; Sales Advisor, you act as the main point of contact for customers, often delivering the first impression for new or infrequent clients. Your role involves turning enquiries into bookings, building strong relationships, and identifying opportunities to increase customer spend. Through clear communication and a proactive sales approach, you guide customers through the booking process, recommend suitable solutions, and secure appointments that support business growth. You take full ownership of each enquiry from initial contact to confirmed booking, ensuring every interaction is handled professionally.</p><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="06f59a0b-0840-4e02-ac26-a7683a9177da" data-toc-id="06f59a0b-0840-4e02-ac26-a7683a9177da">What you will do</h3><ul><li><p>Handle inbound enquiries from new and existing customers, converting interest into bookings or meetings. </p></li><li><p> Identify and act on opportunities to upsell or cross-sell services to maximise customer value. </p></li><li><p>Build strong customer relationships to encourage repeat business and long-term loyalty. </p></li><li><p>Confidently promote services, packages, and promotions in an engaging way. </p></li><li><p>Manage bookings accurately and efficiently, ensuring all details are recorded correctly. </p></li><li><p>Follow up with potential customers to secure bookings and improve conversion rates. </p></li><li><p>Work towards individual and team targets for bookings, engagement, and revenue growth. </p></li><li><p>Deliver an outstanding customer experience at every stage of the journey. </p></li><li><p>Collaborate with colleagues and departments to ensure seamless service delivery. </p></li><li><p>Handle complaints professionally, turning challenges into positive outcomes.</p></li></ul><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="467f6945-5fa3-45b1-a372-4807a4d6c8df" data-toc-id="467f6945-5fa3-45b1-a372-4807a4d6c8df">Who you are</h3><ul><li><p>Experience in sales and customer service.</p></li><li><p>Confidence working with senior decision-makers and building trust quickly.&nbsp;</p></li><li><p>Strong ability to self-manage a busy workload while staying focused.&nbsp;</p></li><li><p>A proactive team player with energy, drive, and a positive attitude.</p></li><li><p>Administrative experience with proficiency in MS Word, Excel, and Outlook.&nbsp;</p></li><li><p>Excellent written and verbal communication skills with strong attention to detail.</p></li><li><p>Ability to understand wider business impact and identify opportunities for growth and improvement.&nbsp;</p></li></ul><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="ea1e7caa-912b-4f61-92a3-cdb6e359e72a" data-toc-id="ea1e7caa-912b-4f61-92a3-cdb6e359e72a">Join us</h3><p>You’ll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you’ll benefit from group-wide investment, shared expertise and opportunities to develop your career as the organisation continues to grow.</p><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="1c3e8114-4a83-4b78-9126-f5119bfb8339" data-toc-id="1c3e8114-4a83-4b78-9126-f5119bfb8339">Benefits</h3><ul><li><p>33 days’ annual leave including bank holidays, with additional leave through long-service awards and a holiday purchase scheme</p></li><li><p>Employee referral scheme and long-service recognition awards</p></li><li><p>Company sick pay and internal wellbeing support</p></li><li><p>Employee Assistance Programme for you and your immediate family</p></li><li><p>Free onsite parking and on-site electric vehicle charging points (contribution applicable)</p></li><li><p>Salary sacrifice options to support flexible benefits choices</p></li><li><p>Learning and development opportunities, including formal training, informal learning, and leadership development programmes</p></li><li><p>Regular team activities and social events</p></li><li><p>The opportunity to work for an organisation with strong values, high aspirations, and a people-first culture</p></li></ul><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><figure data-type="blockquoteFigure"><div><blockquote><p><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://careers.celnor.com/en/postings/c1093694-5e68-4f47-99a7-9fbb91eb1e50">CLICK HERE to apply</a></p></blockquote><figcaption></figcaption></div></figure><p></p>

Be the first point of contact for customers, turning enquiries into bookings while delivering a friendly, high-quality service. Build strong relationships, promote services and drive revenue through a proactive, customer-focused approach.

Sales and Customer Service Advisor

<p><strong>Key Client Manager with bonus opportunities</strong></p><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="315c91f2-c64d-49e2-acd5-5a08d52995fe" data-toc-id="315c91f2-c64d-49e2-acd5-5a08d52995fe">Who we are</h3><p>SSG Training &amp; Consultancy Ltd support businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats.</p><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="3f1633ed-398c-4c0a-a92f-89714d76f0d0" data-toc-id="3f1633ed-398c-4c0a-a92f-89714d76f0d0">Part of the Celnor Group</h3><p>Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.</p><p>While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.</p><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="b36df853-c81e-4c2a-8ae9-283f1870b110" data-toc-id="b36df853-c81e-4c2a-8ae9-283f1870b110">Job details</h3><p>As a Key Client Manager, you will manage and grow relationships with top-spending clients, ensuring their needs are met while driving new business through strategic sales campaigns and proactive business development.</p><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="06f59a0b-0840-4e02-ac26-a7683a9177da" data-toc-id="06f59a0b-0840-4e02-ac26-a7683a9177da">What you will do</h3><ul><li><p>Build and maintain strong relationships with top spending clients, ensuring their training and consultancy needs are fully met.</p></li><li><p>Maximise sales opportunities within key accounts by identifying growth potential and up- / cross-selling across the full service range.</p></li><li><p>Lead or contribute to strategic sales campaigns and sales drives, consistently achieving agreed sales targets.</p></li><li><p>Proactively identify service improvement opportunities and gather client feedback to enhance customer experience.</p></li><li><p>Manage end-to-end administration, including processing bookings, producing complex proposals, reports, and client training matrices.</p></li><li><p>Maintain accurate CRM records, collaborate effectively with internal teams, and ensure full GDPR compliance.</p></li></ul><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="467f6945-5fa3-45b1-a372-4807a4d6c8df" data-toc-id="467f6945-5fa3-45b1-a372-4807a4d6c8df">Who you are</h3><ul><li><p>Proven experience in sales and customer service roles, with a strong focus on client engagement</p></li><li><p>Confidence working professionally with senior decision-makers, building trust from the outset</p></li><li><p>Ability to self manage a demanding workload</p></li><li><p>Strong team player with drive, energy, and the ability to motivate both self and colleagues</p></li><li><p>Solid administrative experience with proficiency in MS Word, Excel, and Outlook</p></li><li><p>Excellent written and verbal communication skills</p></li></ul><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="ea1e7caa-912b-4f61-92a3-cdb6e359e72a" data-toc-id="ea1e7caa-912b-4f61-92a3-cdb6e359e72a">Join us</h3><p>You’ll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you’ll benefit from group-wide investment, shared expertise and opportunities to develop your career as the organisation continues to grow.</p><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><h3 id="1c3e8114-4a83-4b78-9126-f5119bfb8339" data-toc-id="1c3e8114-4a83-4b78-9126-f5119bfb8339">Benefits</h3><ul><li><p>Bonus earning of up to £250 per month*</p></li><li><p>33 days’ annual leave including bank holidays, with additional leave through long-service awards and a holiday purchase scheme</p></li><li><p>Employee referral scheme and long-service recognition awards</p></li><li><p>Company sick pay and internal wellbeing support</p></li><li><p>Employee Assistance Programme for you and your immediate family</p></li><li><p>Free onsite parking and on-site electric vehicle charging points (contribution applicable)</p></li><li><p>Salary sacrifice options to support flexible benefits choices</p></li><li><p>Learning and development opportunities, including formal training, informal learning, and leadership development programmes</p></li><li><p>Regular team activities and social events</p></li><li><p>The opportunity to work for an organisation with strong values, high aspirations, and a people-first culture</p></li></ul><p></p><div data-type="horizontalRule"><hr></div><p></p><p></p><figure data-type="blockquoteFigure"><div><blockquote><p><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://careers.celnor.com/postings/1061be95-5d39-4342-9534-30de66d3fad4">CLICK HERE to apply</a></p></blockquote><figcaption></figcaption></div></figure><p></p>

This is a great opportunity for someone who is passionate about client success, delivering excellent service and building long-term partnerships.

Key Client Manager

<h2 id="15040104-2824-45db-a85c-e3e4f8224ca5" data-toc-id="15040104-2824-45db-a85c-e3e4f8224ca5"><strong>Who we are</strong></h2><p><strong><br></strong>SSG Training &amp; Consultancy Ltd support businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats.<br></p><div data-type="horizontalRule"><hr></div><p></p><h2 id="0a1a5e44-772e-49cc-869f-09ca4ef6748c" data-toc-id="0a1a5e44-772e-49cc-869f-09ca4ef6748c"><strong>Part of the Celnor Group</strong></h2><p><br>Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.<br></p><p>While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.</p><div data-type="horizontalRule"><hr></div><p></p><h2 id="8dcd523d-eb9a-41e0-afec-298707b50536" data-toc-id="8dcd523d-eb9a-41e0-afec-298707b50536"><strong>Job details</strong></h2><p></p><p><strong><br></strong>We are looking for an experienced and motivated Construction Trainer to join our growing team and deliver high-quality, CITB<br>approved training across a range of construction disciplines.<br><br>This is a great opportunity for someone passionate about developing others and raising standards within the construction industry.</p><div data-type="horizontalRule"><hr></div><p></p><h2 id="b1fe398f-3912-43c7-90a0-c42bc39f688a" data-toc-id="b1fe398f-3912-43c7-90a0-c42bc39f688a"><strong>What you will do</strong></h2><p></p><ul><li><p>Deliver engaging CITB-accredited training courses (classroom and practical)</p></li><li><p>Assess learner competence in line with CITB standards</p></li><li><p>Ensure all training meets health &amp; safety and quality requirements</p></li><li><p>Maintain accurate training and assessment records</p></li><li><p>Support learners with guidance, mentoring, and feedback</p></li></ul><div data-type="horizontalRule"><hr></div><p></p><h2 id="083ca061-0bdb-4688-a0f2-1b7af284f300" data-toc-id="083ca061-0bdb-4688-a0f2-1b7af284f300"><strong>Who you are</strong></h2><p></p><ul><li><p>Relevant construction industry experience with strong practical knowledge</p></li><li><p>CITB-approved trainer status</p></li><li><p>Recognised training/teaching qualification (AET, CTTLS, or equivalent)</p></li><li><p>Confident communication and presentation skills</p></li><li><p>Up to date knowledge of industry regulations and best practice</p></li><li><p>Assessor qualification (TAQA / A1 / CAVA) and experience delivering multiple CITB courses, with flexibility to travel</p></li></ul><div data-type="horizontalRule"><hr></div><p></p><h2 id="a66bc4c1-c637-4d8f-b8a7-1bcc510358e1" data-toc-id="a66bc4c1-c637-4d8f-b8a7-1bcc510358e1"><strong>Benefits</strong></h2><p></p><ul><li><p>33 days’ annual leave including bank holidays, with additional leave through long service awards and a holiday purchase scheme</p></li><li><p>Employee referral scheme</p></li><li><p>Company sick pay and internal wellbeing support</p></li><li><p>Employee Assistance Programme for you and your immediate family</p></li><li><p>Free onsite parking and on site electric vehicle charging points (contribution applicable)</p></li><li><p>Salary sacrifice options to support flexible benefits choices</p></li><li><p>Learning and development opportunities, including formal training, informal learning, and leadership development programmes</p></li><li><p>Regular team activities and social events</p></li><li><p>The opportunity to work for an organisation with strong values, high aspirations, and a people first culture</p></li></ul><p><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://careers.celnor.com/en/postings/5d1e71c3-fc6e-4d43-b872-6e6ba766c1d7">Click here to apply today</a></p>

This is a great opportunity for someone passionate about developing others and raising standards within the construction industry.

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