Conflict resolution
One of our suite of HR, Leadership and Team Management Skills modules.
Course Attendees
This course is suitable for employees at all levels including SME owners, directors, senior managers, team leaders and supervisors.
Course Background
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
Course Duration
SSG offer this module as part of a full or half day course which can be delivered as a classroom or virtual course.
Course Programme
- Causes of conflict
- Language dos and don'ts - useful phrases to avoid confrontation
- Assertion and diffusion techniques
Training Certification and Assessment
Following successful completion of training, SSG course attendance certificates will be issued which are valid for three years. It is recommended that certification is renewed every three years to ensure those persons responsible are kept up to date with best practices.
Course pricing
Your training options
Choose how you want to learn
Private booking
from£465+VAT
Available as classroom or virtual classroom courses.
This option offers a cost-effective training solution for teams, departments and groups who want to train together. Price per course depends on location, required publications and delegate numbers.
Additional information
- Downloads
- Conflict Resolution.pdf
Follow on and complementary courses
Suggested follow on courses and others from the same category
