Conflict resolution
One of our suite of HR, Leadership and Team Management Skills modules.
Course Attendees
This course is suitable for employees at all levels including SME owners, directors, senior managers, team leaders and supervisors.
Course Background
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
Course Duration
SSG offer this module as part of a full or half day course which can be delivered as a classroom or virtual course.
Course Programme
- Causes of conflict
- Language dos and don'ts - useful phrases to avoid confrontation
- Assertion and diffusion techniques
Training Certification and Assessment
Following successful completion of training, SSG course attendance certificates will be issued which are valid for three years. It is recommended that certification is renewed every three years to ensure those persons responsible are kept up to date with best practices.
Course pricing
Your training options
Choose how you want to learn - flexible options to suit your team
Private booking
Available as classroom or virtual classroom (format dependent on the course).
This offers a cost-effective option for teams who want to train together, tailored to your business needs. Pricing will vary based on location, course requirements and delegate numbers. Please contact our team to confirm availability and suitable delivery options.
Additional information
- Downloads
- Conflict Resolution.pdf
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