New Client Growth Advisor

Closing date: 30 June 2025

An exciting new opportunity for a confident salesperson to spark new client relationships, drive business growth and deliver outstanding first impressions.

Who are we?

SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors, including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.

Location

This position is based at our head office in Plymouth.

The role

Are you passionate about creating great first impressions and driven by results? We’re looking for a proactive and personable New Client Growth Advisor to join our team.

In this outbound-focused role, you’ll be the first point of contact for prospective clients, reaching out to new leads and introducing them to our services. Working closely with our customer service team, your goal is to convert leads into bookings, nurture relationships and identify opportunities to grow our client base.

This is a key sales position where every call counts. You’ll use your exceptional communication and sales skills to engage potential clients, understand their needs and ensure a smooth, attentive booking experience right through to the point of sale.

If you’re confident on the phone, thrive in a target-driven environment and genuinely care about delivering excellent customer experiences, we’d love to hear from you.

Customer service

• Always follow SSG’s friendly and professional customer service approach.

• Ask the right questions to identify your customer’s needs.

• Anticipate your customer’s expectations and always aim to exceed them by giving proficient advice.

• Maintain a solid knowledge of our services on offer.

• Up- and cross- sell across our full range of services.

• Communicate effectively and efficiently with your colleagues in the technical and customer service teams.

• Professionally deal with any complaints and turn them into opportunities wherever possible.

Sales:

• Maximise opportunities for sales arising from every phone call you make.

• Achieve sales targets and KPIs.

• Engage with sales initiatives identified by the sales, marketing and leadership teams.

• Generate new sales opportunities through outbound calls and email activity.

• Book qualified meetings for our ADVISOR membership and training services.

Administration:

• Generate service proposals, consulting with internal experts as and when required.

• Take and process bookings over the phone or via email.

• Process payments in a safe manner.

• Regularly update our customer database.

• Flag any internal opportunities for improvement.

Qualifications and experience:

• Proven experience in an outbound phone-based sales role.

• The ability to self-manage a demanding workload whilst remaining focused on the task in hand.

• A high level of care to act as an effective team player with drive, energy and passion to motivate self and fellow team members.

• Excellent communication skills - both written and verbal - and attention to detail.

• Good administration and IT skills.

• A general ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement as part of a motivated team.

This is a full-time role.

To apply

If you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to laura.haylock@ssg.co.uk.