Membership and Consultancy Success Lead

Published Dec 10, 2024

Closing date: 14 March 2025

A brilliant opportunity for a motivated leader to guide our key client relationships, empower positive change and champion sustainable, safe practices.

Who are we?

SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors, including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.

Location

This position is based at our head office in Plymouth.

The role

As a Membership and Consultancy Success Lead, you will head up a team that provides assistance to our Health, Safety, Employment Law and ISO members, ensuring that the service they receive exceeds expectations.

Leadership

  • Lead a team of Membership and Consultancy Success team members

  • Develop and implement strategies to identify and secure growth with our ADVISOR members

  • Collaborate with internal teams to align business development efforts with overall company goals

  • Prepare and present regular reports on membership and consultancy activities and outcomes to senior management

  • Conduct regular 1-2-1 meetings with team members

  • Provide coaching and feedback to help develop team members

Customer service:

  • Acting as primary contact for all members, directing incoming calls as appropriate or dealing with them yourself (if suitably qualified)

  • Anticipate the customer’s needs and ensure expectations are always exceeded

  • Offer and carry out service reviews with existing ADVISOR members

  • Assist with the completion of SSIPs or similar

Sales:

  • Identify sales opportunities when communicating with our members, up- and cross- selling as appropriate

  • Outbound calling to members to generate new business opportunities

  • Assist in booking service reviews and meetings

  • Maintain a flexible, positive, can-do attitude and go above and beyond to exceed our customers’ expectations

  • Arrange and/or attend sales meetings with prospective new members

  • Liaise with new and existing members regarding contracts

Administration:

  • Process training and consultancy bookings on our internal booking system

  • Liaise with our Service Support and Delivery teams, ensuring we deliver a first-class service all-round

  • Update and input records of all contact made on the CRM system

  • Run training reports for clients

  • Produce training matrices for clients

  • Produce proposals for new work and other administrative tasks relating to front-end sales

  • Monitor and follow GDPR requirements regarding record-keeping and confidentiality

  • Produce internal reports as required

  • Assist with tender completion

  • Support the integration and running of our SSIP scheme by completing administrative and advisory tasks as required

Qualifications and experience:

  • Proven experience in a sales and customer service role

  • Proven experience in an administration role, competent in MS Word, Excel and Outlook

  • Ability to self-manage a demanding workload, whilst remaining focused on the task at hand

  • The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members

  • Excellent communication skills - both written and verbal - and attention to detail

  • Sound knowledge of health and safety management systems, and an understanding of the basic HR requirements of an organisation

  • General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement

This is a full-time role.

To apply

If you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to laura.haylock@ssg.co.uk.