Customer Service and Growth Lead
Published Jul 28, 2025
Excellent opportunity for an ambitious individual looking to inspire people and businesses to work safely and sustainably.
Who are we?
SSG Training and Consultancy provides QHSE and HREL services to a range of organisations, across a variety of industry sectors including construction and allied services, manufacturing, retail, energy, agriculture, tourism, food and catering, education, events and facilities management.
Location
This position is based at our head office in Plymouth.
The role involves:
As a Customer Service and Growth Lead you will be driven by a passion for acquiring new clients and maximising revenue from existing ones. Using your sales expertise, you will generate new business, lead strategic sales campaigns and capitalise on every business development opportunity.
Leadership:
Lead and manage a team of business development professionals
Design and plan business development activities to achieve company growth objectives
Develop and implement strategies to identify and secure new business opportunities
Collaborate with internal teams to align business development efforts with overall company goals
Monitor market trends and competitor activities to identify potential opportunities and threats
Prepare and present regular reports on business development activities and outcomes to senior management
Conduct regular 1-2-1 meetings with team members, and provide coaching and feedback
Sales:
Directly engage with clients to understand their needs and provide tailored solutions
Identify opportunities for growth within your portfolio
Participate and lead sales drives identified by the marketing and leadership team
Achieve sales targets
Up- and cross-sell across our full range of services
Communicate effectively and efficiently with your colleagues
Administration:
Process training and consultancy bookings on our internal booking system
Generate complex service proposals, consulting with internal experts as and when required
Provide training reports for clients
Provide training matrix for clients
Monitor and follow GDPR requirements regarding record keeping and confidentiality
We are looking for someone who:
Proven experience in leading a sales and customer service team
The confidence to work professionally with senior decision makers, establishing a level of trust from the start
The ability to self-manage a demanding workload whilst remaining focused on the task in hand
The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members
Proven experience in an administration role, competent in MS Word, Excel and Outlook
Excellent communication skills - both written and verbal - and attention to detail
General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement
To apply
If you would like to work in a forward thinking and successful company providing excellent personal development opportunities, together with a competitive salary, then we would like to hear from you. Please forward your CV with a covering letter by email to laura.haylock@ssg.co.uk.