Handling Conflict

Conflict comes in many shapes, from passive-aggressive grumbles through to physical altercations, we develop conflict management strategies and identify potential risks to your business and the individuals involved.

This 2 hour module is ideal for SME owners, directors, senior managers, team leaders and supervisors, employees and employee representatives.

• Causes of conflict
• Language do's and don'ts - useful phrases to avoid confrontation
• Assertion and diffusion techniques

Private Courses - If you have 6 or more delegates a private course at a venue of your choice may be a more suitable and cost effective option. Contact our Customer Service Team on 01752 201616 for more information.

This Module can be combined with other subjects for a half or full day course.  Please contact our Customer Service Team for more information.