Customer Service

What does ‘good’ look like in your organisations? What are your standards of appearance and language? How do you expect your staff to deal with complaints and feedback? This module gives you the opportunity to set clear expectations on organisational standards, while we teach your staff how to hold those difficult conversations and turn a frown into a smile.

This 2 hour module is ideal for team leaders, supervisors, employees and employee representatives.

Course Programme:

• Who is the cutomer and what are their expectations
• The principles of great Customer Service
• How to turn a negative into a positive

Course Fees:

Private courses - if you have 6 or more delegates a private course at a venue of your choice may be a more suitable and cost effective option.  Contact our Customer Service Team on 01752 201616 for more information.

Suggested Follow on and Complementary Courses:

This module can be combined with other subjects for a half or full day course.  Please contact our Customer Service Team for more information.