Difficult Conversations

Performance issues, private matters that have an impact on the workplace, ill health, hygiene and attitude are just a few of the uncomfortable subjects business leaders have to tackle. But how do we best approach these conversations? And how do we achieve a positive outcome without alienating the individual?

This 2 hour module,  delegates work on practical examples, based on a simple process, that will ensure a successful difficult conversation.  This module is suitable for SME owners, directors and senior managers, team leaders, supervisors and employee representatives.

• Identifying the challenge
• Quick adjustment process - the theory
• Practical exercises

Online Courses - The fee per delegate is £75.00 plus VAT.

Private Courses - If you have 6 or more delegates a private course at a venue of your choice may be a more suitable and cost effective option. Contact our Customer Service Team on 01752 201616 for more information.

This Module can be combined with other subjects for a half or full day course.  Please contact our Customer Service Team for more information.