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Conflict Resolution

Conflict comes in many shapes, from passive-aggressive grumbles through to physical altercations, we develop conflict management strategies and identify potential risks to your business and the individuals involved.

This 2 hour module is ideal for SME owners, directors, senior managers, team leaders and supervisors, employees and employee representatives.


  • Causes of conflict
  • Language do's and don'ts - useful phrases to avoid confrontation
  • Assertion and diffusion techniques


Online Courses - The fee per delegate is £75.00 plus VAT.

Private Courses - If you have 6 or more delegates a private course at a venue of your choice may be a more suitable and cost effective option. Contact our Customer Service Team on 01752 201616 for more information.


This Module can be combined with other subjects for a half or full day course.  Please contact our Customer Service Team for more information.



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  • Start date: Thursday 1st January 1970 (01:00)
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