Terms and Conditions
Bookings
All fees must be paid on receipt of invoice or in strict accordance with payment terms for account customers.
Transfer Charges
If you wish to transfer any courses or services, the following additional charges for transfer will apply for each transfer processed:
Open Training Courses
| Notice Period | Fees (except NEBOSH) | Fees (all NEBOSH Training Courses) |
|---|---|---|
| 5 or less working days | Full fee payable | Full fee payable |
| 6 to 15 working days inclusive | 25% course fee payable per delegate | 50% fee payable per delegate |
| 16 to 20 working days inclusive | £25.00 fee payable per delegate transfer | 25% fee payable per delegate |
| 21 working days or more | No charge | £150 fee payable |
Private Training Courses and Consultancy Services
| Notice Period | Fees |
|---|---|
| 5 or less working days inclusive | Full fee payable |
| 6 to 10 working days inclusive | 50% of course / service fee payable |
| 11 to 20 working days inclusive | 25% of course / service fee payable |
| 21 working days or more | No charge |
All transfers will be subject to the original booking / invoice being paid in full within the terms of the original booking.
Cancellation Charges
If you wish to cancel any course or service the following charges will apply for each cancellation processed:
All Training Courses and Consultancy Services
| Notice Period | Fees (Except NEBOSH) | Fees (All NEBOSH Courses) |
|---|---|---|
| 10 or less working days | Full fee payable | Full fee payable |
| 11 to 15 working days inclusive | 50% of course / service fee payable | 50% course fee payable |
| 16 to 20 working days prior | 25% of course / service fee payable | 25% course fee payable |
| 21 working days or more | No charge | £150 fee payable |
Membership Services
In order to terminate your contract, 6 months' notice is required in writing prior to contract end date. Please contact our dedicated membership team should you wish to discuss your ADVISOR service agreement in more detail.
Change to or Cancellation of Courses or Services
Course contents, prices and dates are correct at the time of going to press.
From time to time it may be necessary, for reasons beyond our control, to change the content, timing or price of a course. In cases where is is inadvisable to go ahead with the planned training / consultancy service (e.g. due to force majeure or severe (red) weather / flood warnings being issued), every effort will be made to SSG to provide advance notification of any such cancellation.
In the event of a course or service being cancelled, clients will be offered an alternative date, credit note or full refund.
Certification
Certification will be processed upon course completion and reciept of full payment.
Payment Options
All invoices will be raised following confirmation of booking. All fees must be paid on receipt of invoice or in strict accordance with payment terms for account customers. Please allow enough time to reach us before the due date.
How to Pay
1. By BACS transfer
Payment can be made direct to SSG by BACS transfer using the following account details:
| Bank: Bank of Scotland | Account Number: 06011095 | Sort Code: 12-13-55 |
2. By Post
Please make cheques payable to SSG Training & Consultancy and post to Valley House, Valley Road, Plympton, Plymouth, Devon PL7 1RF.
3. By Credit or Debit Card
SSG can accept payment by Credit or Debit card. Please contact us on 01752 201616 where a member of our team will be happy to take the payment over the telephone or provide you with a copy of our booking form. You will need to have the following details ready to make the payment:
| Card Type |
| Account Number |
| Expiry Date |
| Security Number (last 3 numbers on back of card) |
Once payment has been taken, you will receive confirmation of the transaction in the post.
Invoice / Account queries
Any queries relating to invoices should be raised within 7 days by contacting our accounts team. Customers wishing to be considered for account terms should contact the accounts team.
Accounts Team Contact Details
01752 204247 or accounts@ssg.co.uk
