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Overcoming Challenges

This 1 day course is ideal for SME owners, directors, senior managers, start-up businesses and for offices without a HR background.

If you manage people, chances are you have had to have that awkward conversation, deal with complaints or issue a formal warning. In this course we will work through a number of case studies based on real life examples, giving delegates the ability to tackle any people challenge with confidence.


Course Objectives:

Through a number of workshop based exercises and competent advice and guidance, delegates who complete this training will:

  • Discuss the importance of diversity and reflect on their current company procedures
  • Practice conversations relating to formal complaints and understand their responsibilities as managers
  • Learn simple techniques to enable them to have any kind of difficult conversation effectively and achieving a positive outcome
  • Understand the procedural requirements related to disciplinaries, grievances and formal complaints.


Course Programme:

  • Equality & Diversity
  • Bullying & Harassment
  • Difficult Conversations
  • Grievance and Disciplinary


Course Fees

Open Courses - Courses are delivered throughout the year at our regional training centres. The cost per delegate is £205.00 plus VAT. The Training Bundles fee per delegate is £185.00 plus VAT.

Please click here for more information on our Training Bundle fees.

Private Courses - If you have 6 or more delegates a private course at a venue of your choice may be a more suitable and cost effective option. Contact our administration team on 01752 201616 for more information. 


Other suggested and complementary courses:


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Course Details

  • Course:
  • Location:
  • Start date: Thursday 1st January 1970 (01:00)
  • Places:


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