Terms and Conditions

Bookings

All fees must be paid on receipt of invoice or in strict accordance with payment terms for account customers.

Transfer Charges

If you wish to transfer any courses or services, the following additional charges for transfer will apply:

Open Training Courses (except NEBOSH)

Notice Period Fees
5 or less working days Full fee payable
6 to 10 working days inclusive £50.00 fee payable per delegate transfer
11 or more working days prior £25.00 fee payable per delegate transfer

Open Training Courses - NEBOSH

Notice Period Fees
5 or less working days Full fee payable
6 to 10 working days inclusive 50% fee payable per delegate transfer
11 or more working days prior 25% fee payable per delegate transfer

Private Training Courses and Consultancy Services

Notice Period Fees
5 or less working days Full fee payable
6 to 10 working days inclusive 25% of course / service fee payable
11 to 20 working days inclusive £95.00 fee payable

All transfers will be subject to the original booking / invoice being paid in full within the terms of the original booking.

Cancellation Charges

If you wish to cancel any course or service the following charges will apply:

Notice Period Fees
5 or less working days Full course / service fee payable
6 or more working days prior 50% of course / service fee payable

Change to or cancellation of courses or services

Course contents, prices and dates are correct at the time of going to press. From time to time it may be necessary, for reasons beyond our control, to change the content, timing or price of a course. In the event of a course or service being cancelled clients will be offered an alternative date, credit note or full refund.

Payment Options

When to Pay

All fees must be paid on receipt of invoice or in strict accordance with payment terms for account customers. Please allow enough time for payment to reach us before the due date.

How to Pay

  1. By BACS transfer
    Payment can be made direct to SSG by BACS transfer. Please contact our accounts team for details.
  2. By Post
    Please make cheques payable to SSG Training & Consultancy and post to Valley House, Valley Road, Plympton, Plymouth, Devon PL7 1RF
  3. By Credit or Debit Card
    SSG can accept payment by Credit or Debit card. Please contact us on 01752 201616 where a member of our team will be happy to take the payment over the telephone or provide you with a copy of our booking form. You will need to have the following details ready to make the payment:

    Credit Cards Debit Cards
    Card Type Card Type
    Account Number Account Number
    Expiry Date Expiry Date
    Security Number (last 3 numbers on back of card) Security Number (last 3 numbers on back of card)

    Once payment has been taken, you will receive confirmation of the transaction in the post.

Invoice / Account queries

Any queries relating to invoices should be raised within 7 days by contacting our accounts team. Customers wishing to be considered for account terms should contact the accounts team.

Accounts Team Contact Details

01752 204247 or accounts@ssg.co.uk