Our Five Star Promise
At the heart of our customer service experience is our 5 star promise which ensures that high levels of care and attention are maintained at all times - this is guaranteed!
We believe in going the extra mile to ensure that your experience of working in partnership with SSG is pleasurable and rewarding at all times.
We promise to:
- Provide a friendly, professional service and will deliver all our promises
- Respond to all enquiries quickly and efficiently - to your deadlines
- Deliver a service that is straightforward and hassle free
- Tailor a solution to meet your exact needs
- Listen, learn and improve all aspects of our service delivery
We actively demonstrate our commitment to providing the best customer service experience through our 100% guarantee.
This quite simply, means that if you genuinely feel that we did not meet your expectations we will either fix it or offer you an alternative service of an equivalent value or give you your money back.